2026-05-28 · 4 min read
Flight delays happen. Here's exactly what happens with your pre-booked TRAVO transfer.
Small delay (up to 1 hour)
Your driver stays put. Meet & Greet includes 1 hour free waiting from the moment you land — no matter what caused the delay.
Medium delay (1–4 hours)
We track the flight in real time using your flight number. Our dispatcher sees the delay before you land and adjusts driver arrival automatically. No extra charge.
Big delay (4+ hours)
Same process — we track and adjust. If the delay is so long that a different driver has to cover you, we'll do that at no extra cost.
What you should do
1. Give us the flight number when you book. 2. Keep your phone on airplane mode until you land, then check for a driver text. 3. If anything's unclear, call TRAVO on 0115 777 7879 — we're 24/7.