Question 1

How do I actually book?

Accepted Answer

The booker on any page gives you a fixed quote and a confirmation in about half a minute. Prefer the phone? Ring 0115 777 7879 at any hour of the day.

Question 2

How far ahead should I be booking?

Accepted Answer

For daytime work, a day's notice is usually fine. For 3–6am pick-ups on summer weekends, aim for at least two days ahead so we can guarantee a vehicle.

Question 3

Which cards do you take?

Accepted Answer

Credit and debit cards through the online booker, plus Apple Pay and Google Pay. Corporate clients settle monthly by BACS against a single VAT invoice.

Question 4

Can I request child or booster seats?

Accepted Answer

Absolutely — flag it on the booking notes and we'll fit one at no extra cost.

Question 5

My flight is late — is the driver going to leave?

Accepted Answer

No. We monitor the flight from your booking reference and slide the pick-up automatically. Meet & Greet includes a full free hour of waiting from touchdown.

Question 6

Are you actually insured?

Accepted Answer

Every vehicle is covered for hire and reward, and every driver holds a current private-hire licence and a DBS check.

Question 7

How wide is your coverage?

Accepted Answer

Every postcode in Nottinghamshire and most of Derbyshire for pick-ups. Drop-offs anywhere on the UK mainland.

Question 8

Do you have executive cars?

Accepted Answer

Yes — Mercedes E-Class saloons for business travel and V-Class MPVs for larger corporate movements or VIP families.

Question 9

Can we open a corporate account?

Accepted Answer

Yes — 28-day credit, monthly invoicing and an agreed tariff. Email bookings@gotravo.co.uk to set one up.

Question 10

What's the cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your pick-up time. Anything inside that we handle case-by-case.

The things people ask us most

Frequently asked questions